Privacy Policy

Revision Date: 1 June 2018

This website is developed and maintained by Pyrotek Pty Ltd.

147/149 Magowar Rd
GIRRAWEEN, NSW 2145
AUSTRALIA
+61 (0)2 9631 1333
1300 928 322

Your privacy is important to us. This privacy policy describes how and why we collect and use personal information about you, how we protect this information and your rights in relation to this information. Personal information is information, or a combination of pieces of information that could reasonably allow you to be identified.

Information we collect and use

When you visit our website, mobile apps, official social media pages, or other online platforms we are affiliated with, we may collect personal information about you from a variety of sources, including information we collect from you directly (e.g. when you contact us or provide services to us), and information we collect about you from other sources, including commercially available sources, such as public databases (where permitted by law). Examples include but are not limited to:

  • Personal details (e.g. name, date of birth)
  • Contact details (e.g. email address, postal address, phone number)
  • Demographic information (e.g. your age, gender, zip code, level of education, and interests)
  • Website usage information (e.g. IP addresses, information concerning page resolution, browser type)

In some cases, you may provide additional information including when you choose to personalize your use of our website, when you ask a question of our experts, or when you contact our customer support group.

Children's personal information

We do not knowingly collect personally identifiable information from users under the age of 13 (or such legally required higher age). If we find out that we have such personal information, we will take reasonable steps to delete it. Please contact us if you become aware that we have collected personal information relating to a child.

Website usage information and cookie policy

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

We use cookies to improve the user experience of this website, tell us which parts of the websites the users have visited, provide enhanced services and remember the location and language settings for individual users.

Most web browsers allow some control of most cookies through the browser settings. You may refuse to accept cookies by activating the settings on your browser. However, if you select this setting you may be unable to access certain parts of our site. If you are concerned about having cookies on your computer, you can set your browser to refuse all cookies or to indicate when a cookie is being set, allowing you to decide whether to accept it. You can also delete cookies from your computer. The setting of each browser is different. It is described in the help menu of your browser. It will allow you to know how to modify your choices with regard to cookies.

If you choose to block or delete cookies, certain features of the site may not operate at their optimum. For more information see www.allaboutcookies.org. Do Not Track (“DNT”) is a feature offered by some browsers which, when enabled, sends a signal to websites to request that your browsing is not tracked, such as by third party ad networks, social networks and analytic companies. This site does not currently respond to DNT requests.

We use the following cookies:

Name Platform Purpose More information
_ga, _gid, _gat Google – Universal Analytics Cookies used for website traffic analysis and improvements https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
_mkto_trk Marketo Marketo Munchkin tracking cookie utilized for tracking and advertising purposes https://www.marketo.com
BIGipServerab16web-app_https Marketo Non-persistent session cookie for form functionality https://www.marketo.com
COOKIESACCEPTED or Cookiebanner-accepted Website Record/store user’s cookie consent state for the current domain https://en.wikipedia.org/wiki/HTTP_cookie
PHPSESSID Website Non-persistent session cookie to assist with browsing pyroteknc.com/pyrotek.com https://en.wikipedia.org/wiki/HTTP_cookie#Session_cookie

 

 

 

 

 

 

 

 

 

 

 

 

In addition to cookies, we use other platforms for marketing purposes, including Facebook pixel (https://www.facebook.com/business/a/facebook-pixel) and LinkedIn Insight tag (https://www.linkedin.com/help/lms/answer/65521/the-linkedin-insight-tag-frequently-asked-questions?lang=en).

How and why we use your personal information

We may use your personal information to, among other things:
•enhance and personalize your use of our website
•communicate with you in the normal course of business, and provide you with relevant information, content, and advertising (on our website, in newsletters, via e-mail, etc.)
•connect you to a specific provider or with a trusted partner who will provide the information or service that you requested
•carry out background checks or other due diligence prior to engaging you as a service provider;
•ensure that our records are kept accurate and up to date where you, your employees or contractors work on our facilities;
•pay invoices;
•send you marketing communications with your consent;
•comply with legal obligations to which we are subject

In addition, we may use anonymous and/or aggregated data to create statistics and reports for various business purposes. We may aggregate anonymous data and share it with our advertisers or partners in order to offer you potentially desirable content, products, and services. In this event, the data privacy laws do not apply.

We must have a legal basis to process your personal information. In most cases the legal basis will be one of the following:
•to fulfil our contractual obligations to you, for example to ensure that order acknowledgements and invoices are prepared and processed correctly;
•to comply with our legal obligations to you, for example health and safety obligations while you are on our premises, or to a third party (e.g. the taxation authorities);
•consent where applicable, such as for marketing communications;
•to meet our legitimate interests or those of a third party, for example to ensure that the services we provide are appropriate for your needs, to establish or defend our legal rights or those of a third party, to respond to regulatory or legal requests for disclosure of information, to obtain professional advice and professional services from advisors such as legal, accounting, audit and regulatory advisors; and
•to ensure that your services function correctly with our systems, that any complaints or concerns can be promptly relayed to you, and our records are kept up to date and accurate.

If you have provided your consent, you have the right to withdraw your consent at any time by contacting us at the address set out at the start of this Policy. You can change your communication preferences for marketing communications at www.pyrotek.com/subscriptions.

Your rights over your personal information

You have the right to request us to inform you of what personal data we hold relating to you and/or to request that such data be corrected, deleted, or restricted or blocked in accordance with and subject to your legal entitlements.

For these requests, please email dataprotection@pyrotek.com. Please note that we will likely require additional information from you in order to process your requests, including verification of your identity, and we may be unable to respond fully to your requests where we have legal requirements to restrict access to your data, retain it or continue to process it.

Information sharing

We may share your personal information with third parties under the following circumstances:

Certain employees of ours and independent contractors we work with have access to your personal information for the purpose of helping us run our business. These employees and contractors have confidentiality and security obligations.

We may disclose your information to third parties who provide services, such as (but not limited to): contact information verification, payment processing, customer service, website hosting, and email delivery services as well as professional advisors.

We may disclose your information to another business entity should we plan to merge with or be acquired by that business entity; or to any organization involved in a merger, transfer, or sale of our assets or business.

We may disclose your information to respond to law enforcement requests, court orders, or other legal processes; or if we believe that such disclosure is necessary to investigate, prevent, or respond to illegal activities, fraud, physical threats to you, others, or to yourself; or as otherwise required by any applicable law or regulation.

Information security and storage

We are committed to the protection of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. We evaluate these measures on a regular basis to ensure the security of the processing.

We will retain your personal information in accordance with our data retention policy, and generally only for as long as is required for the purpose for which it was collected.

International data transfers

Your personal information may be transferred to, stored, and processed in a country that is not regarded as ensuring an adequate level of protection for personal information under European Union law or other international law, including the US.

We have put in place appropriate safeguards (such as contractual commitments in accordance with the European Commission’s Standard Contractual Clauses (http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32004D0915) (http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX%3A32010D0087) and/or other applicable legal safeguards to ensure that your data is adequately protected. For more information on the appropriate safeguards in place, please contact us at the details below.

Policy and contact information

Pyrotek is the controller responsible for the personal information we collect and process, however we are not responsible for the privacy practices of websites that we do not provide or operate. We recommend reviewing the privacy notices or policies of these third party websites to understand their information practices.

We reserve the right to change this policy at any time and encourage you to review this policy periodically for changes.

If you have questions or concerns regarding the way in which your personal information has been used, please contact dataprotection@pyrotek.com.

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, you have the right to make a complaint to the data protection authority for your jurisdiction.